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Customer Reviews

First time using online chinese supermarket. Excellent Service throughout. Great customer service and communication. Very helpful. I've ordered a good few items from them including Fresh to frozen products so was happy to pay the extra to get it delivered next day. All kept cold&Fresh(Really well packaged)! I will be using again and would highly recommend them.

Lisa 20/04/2020

Perfect online service, you really can’t fault them. I’ve been in the shop plenty of times so I know the products they stock. During Covid I discovered they did the online delivery service so I’ve made a number of orders and each time the service is amazing. If I couldn’t see a product online I’d ask on FB messenger and they’d have it up within the hour so I could add to my order. This time I ordered late last night and they even helped me add on to the order this morning before 10.30. Order’s getting delivered at 1.30pm today. Thanks again! Keep up the great service 

Mercedes 18/06/2020

Excellent online groceries shopping! Easy to purchase and fast delivery! Definitely recommend!

Kim 18/04/2020

First time ordering from this company, so I wasn’t sure what to expect. Firstly they responded almost immediately to a query I had on messenger. Order arrived the very next day and packaged extremely well. 2 items were unavailable but a refund was issued back into my account immediately. I will definitely be ordering from again. Thank you!

Nat 30/04/2020

Just got my package today before 5pm and ordered in the evening the day before. Quick service and great quality of products. Best way to get your far East Asian products at the click of the button with fast speed and great service. 5/5 stars!!

Hoang 17/04/2020

The first time I ordered I was sending a package to my friend in Germany and, completely my fault, got the shipping address wrong. Jenny from customer service was patiently there with me the whole frustrating process of trying to get the package diverted, then waiting for a return, then resending it. In the end it took an extra 1.5 weeks but it did reach my friend and I'm grateful to Jenny and her prompt and friendly communication throughout the process which was totally my fault. Thanks again Jenny!

My second order was too my house, ordered and delivered within two days and absolutely painless. Quality items and saves the hassle of driving into the city for all of our stock. 10/10 will order again and have had other friends sign up as well!

Nicole Chia 27/05/2020

Swift easy service and friendly staff

Frank Maynard 24/05/2020

Have ordered twice now from Chi Yip / Hello Oriental, and the packaging and delivery service has been really good. There aren't many local shops in Warrington that stock these products, or are easily accessible during lockdown so it's been really helpful that they deliver. Thank you!

Viv Lang 21/05/2020

Completely recommended this company 

Kay Chan 15/04/2020

We’re ordered quite a lot of items and we’re very happy. Just one bit of advice - some fruits and vegetables are ripe so you need to check and use/eat them straight away.

All in all - Amazing customer service! Would highly recommend them to friends and family! There were some items which they’ve marked on the itemised lists “N/A” and some items were missing. All refunded quickly - I commend the great communication all throughout by the team. Thank you so much! I’ll be putting another order soon.

Sarah Yasmin 5/4/2020

Great customer service and communication, very understanding over a mixup and rectified immediately, absolute lifesaver, and a great selection of products too! not just your average shop, was able to get fresh food too as if I went into a physical Oriental food shop!

James Cash 29/03/2020

Excellent comms, staff were pleasant, items well packed and delivered promptly. Would definitely order again and highly recommend ⭐️⭐️⭐️⭐️⭐️

Jackie Wai Yan 29/03/2020

Hi we received the delivery of finger root and would like to thank you for your help and great service Phillip Vass

Phil Vass 10/06/2020

About Chi yip


Hello Oriental is run by the established Chi Yip Group Ltd.
 Chi Yip Group Ltd was established in 1980 in Manchester at the forefront of the Meat Wholesale market. Founded by the late Mr Stewart Yip, (President of the Federation of Chinese Association Manchester) Chi Yip Group innovatively introduced huge labour saving products to the catering industry and set up production lines to cater the continually changing market.


In 1992, the group expanded and moved to new premises taking on one of the largest cold stores in the North of England, introducing Dry Goods from the Far East, live Seafood and establishing own brand products. This is backed up by our own fleet of refrigerated Lorries with a nationwide delivery network.
Based in Middleton just outside of Central Manchester, Chi Yip Group has been very passionate in delivering quality, variety and reliability to customers all over the North West of England. The Supermarket caters for North West England that includes our own butchers, bakery that produces oriental breads and cakes, and fishmongers with daily deliveries.


Hello Oriental, launching in October 2019 will bring the store experience to everyone who can’t visit the store itself with the option of next day timed delivery. With our passion to bringing the latest stock from the Far East, high quality produce and the best ingredients from the Orient, we can assure you that our online experience will be very straight forward and enjoyable.

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